The following return & cancellation policy is applicable to all items sold on Kshivo.com.
In general, an item may be eligible for cancellation before it dispatched & may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Is no longer needed (not all items may be eligible)
Products mentioned as "non-returnable" in the product description cannot be returned.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. We may reject the return pickup if the items are not return if mentioned in the product description.
If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Kshivo shall not be liable in any manner for any misuse or usage of such information."
Some items may not be eligible for return if you "no longer need it" (including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered).